At Luxe Bath Haven, we take pride in offering premium luxury bath essentials and décor that elevate your daily living experience. If you are not completely satisfied with your purchase, we are here to help with a simple and transparent return process.

1. Eligibility for Returns

  • Returns are accepted within 7 days of delivery.
  • Items must be unused, unwashed, and in their original packaging.
  • Products must be in resalable condition, with all tags, labels, and accessories intact.
  • We do not accept returns on used bath linens, opened toiletries, or customized décor items for hygiene and quality reasons.

2. Non-Returnable Items

Certain categories are non-returnable:

  • Opened or used bath towels, robes, or mats
  • Personal care products such as soaps, oils, and bath salts once unsealed
  • Clearance or final-sale items

3. Refund Process

  • Once your return is received and inspected, you will be notified by email regarding approval.
  • Approved refunds will be issued back to your original payment method within 7–10 business days.
  • Shipping charges are non-refundable. If your order qualified for free shipping, the actual shipping fee may be deducted from the refund.

4. Exchanges

  • Exchanges are available for size or color variations of the same product, subject to stock availability.
  • If the requested item is unavailable, a refund will be processed instead.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please notify us within 48 hours of delivery with photos of the issue. Send your request to 📧 info@heelsnmore.store, including your order number and description of the problem.

6. How to Initiate a Return

  1. Email us at info@heelsnmore.store with your order details.
  2. Our customer care team will confirm eligibility and provide return instructions.
  3. Securely pack your item in its original packaging and send it to the address provided.

7. Return Address

Luxe Bath Haven
📍 1st Floor, Manzoor Plaza, Plot 14E, Fazal-e-Haq Rd, G-6/2, Blue Area, Pakistan

8. Contact Us

For questions regarding returns, refunds, or exchanges, please contact us at:
📧 info@heelsnmore.store